The mystery shop service offers a fantastic cost effective method of increasing Sales and Customer service. We offer an independent impartial view and produce a detailed feedback report. We’ll work with you to concentrate on areas that you have requested about your business.
Mystery shop programmes allow you to target training in areas where it is needed and they can be designed to meet your on-going needs.
These can be provided in the following areas:Telephone calls regarding a membership enquiry
Walk in for a club tour
Enquiring about membership, function, event at the club
Customer service at Reception or your Food and Beverage department
The visits and/or calls are customised to your specific requirements and are 100% confidential with discretion guaranteed.
Click here to contact us for further information or call 01865 582 365.