Track Your Customers Experiences on Every Visit
Customer Experience Tracking ™ provides a window into your members and guests experiences at the centre.
Unlike ad-hoc surveys you may undertake periodically, Customer Experience Tracking ™ researches your members and guests experience on every visit to the centre.
Then, using a quantitative methodology, it builds a statistical picture of how the centre performed – department-by-department, day-by-day and hour-by-hour.
It takes the conjecture and gut feeling out of the assessment of your centre’s customer-service performance.