Telephone Skills

Subject Summary

Whether it is an incoming telephone enquiry or a prospective outgoing sales call, this course will equip you with the skills to book that all important appointment. Gain the right information, understand the prospects requirements and maximise all the Club’s enquiries.

Topics covered during the day

Telephone techniques
Build rapport quickly
Book appointments easily
Get their attention in 12 seconds
Match Club benefits to customers requirements

Who would benefit from the day?

Individuals that handle enquiries regarding Membership and Event bookings. Ideally suited to those who work in the Sales Department, Events Department or on Reception.

The course is restricted to 12 delegates per venue to ensure all attendees achieve their personal objectives.

Fee includes:
A comprehensive course manual and progress follow up
Tea, coffee, water, soft drinks, biscuits and fruit provided throughout the day (if held off site)
Lunch options will be sent through with booking confirmation (if held off site)

Click here to contact us for further information or call 01865 582 365.